FNQ Podiatry & Orthotics Frequently Asked Questions

How does FNQ Podiatry & Orthotics treat heel pain or heel spurs?

Heel pain is the most common issue that we see at FNQ Podiatry & Orthotics. A common misconception is that a heel ‘spur’ causes pain by digging into your soft tissue however this is not the case. Pain is caused by your main weight-bearing structure (plantar fascia) pulling against your heel bone and therefore causing inflammation and degeneration. Treatment for plantar fasciitis is largely based around addressing the risk factors that we find in our biomechanical assessment however the most common are; taping, massage, dry needling/acupuncture, footwear advice, stretching and orthotics. Often treatment combines a mixture of these modalities. For more information, visit our Heel Pain Treatment Cairns page.

What does a biomechanical assessment at FNQ Podiatry & Orthotics consist of?

FNQ Podiatry & Orthotics pride ourselves on providing a thorough biomechanical assessment. This includes;

  1. High speed video gait analysis – we video you walking/running on a treadmill with the latest video technology that allows us to slow it down to 100 frames/second to see how your feet/legs function.
  2. Pressure plate analysis – Our Splate pressure plate allows us to record plantar pressures going through your feet during relaxed stance and walking. It therefore allows us to assess for abnormal or excessive loading through the foot.
  3. 3D laser foot scanning – The Paromed scanner takes a 3D scan of your foot that is exact to 0.1 of a mm. This then sends a 3D picture of your foot onto the computer for analysis. Pending on your assessment findings, our scans are taken non-weight bearing, partially weight-bearing or during stance.

How does FNQ Podiatry & Orthotics make orthotics?

FNQ Podiatry & Orthotics utilizes the latest Podiatric technology from Europe – the Paromed system. This system directly links to our video gait analysis, pressure plate and 3D laser foot scanner to design orthotics that are customized to fit each foot individually. This is all done onsite immediately after your consultation using three dimensional modelling software on the computer. The orthotic type largely depends on our assessment findings. Our Paromed orthotics are soft so don’t take as long to wear in compared to the hard rigid types.

How does FNQ Podiatry & Orthotics treat ingrown nails?

Treatment of ingrown nails depends on the severity and how often it has been an issue for the patient. Initially conservative treatment is often successful, in which our Podiatrist takes a small wedge out of the corner and removes the ingrown nail spike. For chronic/recurrent cases, a minor surgical procedure is performed under local anaesthetic in the podiatry consultation room. A small section of the nail is removed and a chemical is placed in the corner to kill off the nail bed. This prevents the offending nail piece from growing back and has a success rate of approximately 99%. For more information, visit our Ingrown Toenails Treatment Cairns page.

Do I need a referral to see a Podiatrist at FNQ Podiatry & Orthotics?

No, you do not require a referral to see one of our podiatrists. However, in some circumstances it might be financially beneficial to get a referral, details on this as follows (or see the Referrals page on our website).


Medicare rebates are available for eligible people who are currently managed by their doctor under an “Enhanced Primary Care Plan”. This care plan enables a maximum of 5 visits to a Podiatrist or other allied health professionals in a 12 month period. People with complex care needs or chronic health conditions such as diabetes and arthritis, may be eligible for a Medicare rebate. This will need to be discussed with your GP and a specific referral will be required to enable the fee to be claimed through Medicare.


People who hold a Department of Veterans’ Affairs gold card or podiatry related white card are fully covered for our services, but will require an initial referral from their doctor.


The Nation Disability Insurance Scheme (NDIS) provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life.

The NDIS also connects anyone with disability to services in their community, this includes allied health such as Podiatry. A participant’s NDIS funding can be managed 3 ways: Self Managed, Plan managed or Agency Managed. As a Registered provider, FNQ Podiatry & Orthotics can assist NDIS participants between the ages 7-65, regardless of how their funding is managed.


FNQ Podiatry & Orthotics accepts patients who are under workcover however they must have a referral from their GP.

Can I claim my health insurance onsite after the consultation?

Yes, all of our clinics have Hicaps machines available onsite. This enables us to swipe your private health card through and instantly takes your level of rebate off the total price. The rebate amount depends on your level of cover and varies between health funds. Once this has occurred, your gap fee can be paid via cash, cheque, mastercard, visa, direct debit.

Do you recommend and provide footwear?

Yes, as Podiatrists, a large part of our role is to recommend the appropriate footwear for your biomechanical requirements. After a thorough initial assessment, we will sit down and discuss options with you and provide a footwear referral. We stock Frankie 4, Revere, Archies, Secra, Vionic, Orthaheel and OOFUS, however if these are not suitable for your requirements, for example running, we will refer you to a local retailer to try on our recommended options.

At what age should a child see a podiatrist?

Although the most common age that we start seeing children is around 4-5 years old (just prior to starting school), we do get kids in the clinic from the moment that they start walking, largely due to parents being concerned about their walking style. As with most things, the earlier you seek help the better, even if it is a matter of simply putting a parent’s mind at ease.

How can FNQ Podiatry & Orthotics help my child’s growing pains?

The most common contributor to growing pains in children are flexible flat feet that roll in (pronate) while walking or running. This causes the muscles, ligaments and tendons to be under an increased work load and therefore results in discomfort, commonly at night after a big day at school or playing sport. Treatment for this involves selecting the appropriate footwear for the child and constructing the appropriate orthotic supports for the shoes.

What does a diabetic assessment at FNQ Podiatry & Orthotics consist of?

The Podiatrists at FNQ Podiatry & Orthotics pride themselves on providing thorough diabetic assessments and associated treatment. We use the latest technology to assess your nerve and blood supply to the feet to determine your level of risk. A Doppler ultrasound is used and prints off a report that shows how strong the blood flow is from your heart down to your feet. Your blood pressure is also tested at your ankle level and compared to your usual pressure taken from your arm. Once all results have been collaborated, a report is then sent to your GP for an assessment. This is all repeated semi-regularly to ensure no changes have occurred. For more information, visit our Diabetic Foot Treatment Cairns page.

Can your feet and legs contribute to lower back pain?

Your feet are like the foundation to a building. If the foundation is out of alignment, the rest of the building has to compensate. This is not unlike the way the human body works. Leg length differences are more common than most people think. When one leg is shorter than the other, your hip and pelvis have to adjust in order to try and level out. When this occurs, your lower back tightens to control the pelvis and results in discomfort. Another common cause is feet that roll in or pronate. This has a similar effect to a leg length difference and is easily treated with the right support for your shoes. For more information, visit our Flat Feet & Back Pain Treatment Cairns page.


Flat feet and lower limb biomechanics can cause lower back pain. We can help with a range of effective treatment options.


If you have knee pain, you might have Patellofemoral syndrome, which left untreated can become a chronic condition.


Active individuals often get shin splints. We can help with custom orthotics, massage and strapping.


Heel pain (Plantar Fasciitis) is the most common condition that presents at our clinics. We can help.


The average pair of feet walk approximately 200,000 km over the course of a lifetime - have you had yours checked recently?

Foot focussed. Technology inspired. Results driven.

Our new modern, purpose built clinic on Mulgrave Road in Earlville, is the only podiatry clinic north of south-east Queensland to include a running rehab room and gym. This clinic is a game changer for podiatry in North Queensland. Podiatrist Cairns.

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